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🏠 Tenant Management

Tenant Portal
Overview

Everything your tenants can do from their self-service portal — pay rent, submit maintenance requests, message you, access documents, and more.

What Tenants See

The tenant portal is their central hub for managing their tenancy.

myrentalspot.com/renter/dashboard
SM
Sarah Martinez
Unit 2B · Riverside
📊 Dashboard
💳 Payments
🔧 Maintenance
💬 Messages
📄 Lease & Docs
⭐ Renter Score
🛡️ Insurance
⚙️ Settings
Welcome back, Sarah! 👋
Friday, February 14, 2026
💵Next Payment
$1,550
Due Mar 1 · 15 days
📋Lease
Active
Exp Mar 1, 2026 Renewal Sent
🔧Maintenance
All Clear
No open requests 0 Open
Quick Actions
💳 Pay Rent
🔧 New Request
💬 Message PM
📄 View Lease
Recent Activity
🔄Lease renewal offer received — review by Feb 201h ago
💵Payment confirmed — February rent $1,550Feb 1
📄Document added — Renewal Options LetterJan 30
Tenant Dashboard — payment status, lease info, quick actions, and activity feed

Everything in the Tenant Portal

A complete self-service experience that reduces your workload and keeps tenants happy.

💳

Pay Rent Online

Pay via ACH or card. View balance, set up AutoPay, download receipts, and see full payment history.

See Pay Rent Feature →
🔧

Maintenance Requests

Submit requests with photos and descriptions. Track status from open to completed with real-time updates.

See Maintenance Feature →
💬

Direct Messaging

Message the property manager directly. Full conversation history saved for reference.

See Messaging Feature →
📄

Lease & Documents

View signed lease, download documents, access notices, and review lease terms anytime.

See Documents Feature →

Renter Score

View and share your rental reputation score. Built from on-time payments, lease compliance, and behavior.

See Renter Score Feature →
🛡️

Renters Insurance

Enroll in affordable renters insurance, manage your policy, and provide proof of coverage.

See Insurance Feature →

Tasks Tenants Handle Themselves

These self-service features reduce your workload by letting tenants manage their own needs.

Tenants Can Self-Serve

  • Make rent payments — Pay anytime, set up AutoPay, view history and receipts.
  • Submit maintenance requests — Report issues with photos and track progress.
  • Sign leases and renewals — Review and eSign documents from any device.
  • Update contact info — Change phone, email, and emergency contacts.
  • Download documents — Access lease, notices, and receipts anytime.
  • Manage renters insurance — Enroll, update, and provide proof of coverage.
  • View Renter Score — Check their score and share it with future landlords.
  • Respond to renewal offers — Accept, negotiate, or decline lease renewals online.

Common Questions

About the tenant portal.

It's strongly recommended but not required. The portal makes payments, communication, and requests much easier for both PMs and tenants. You can still collect payments offline if needed.
Yes, completely free. Tenants can access all portal features at no cost.
No. Each tenant only sees their own unit, lease, payments, and documents. Tenant data is completely private.
Yes. The portal is fully responsive on web browsers, and there's also a dedicated mobile app for iOS and Android with all the same features.

Give Tenants a Better Experience

Self-service payments, maintenance, and documents — less work for you, happier tenants.

myrentalspot.com