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🔧 Maintenance

Submitting a Maintenance
Request

Report issues quickly with photos and descriptions, track repair progress in real time, and communicate with your property manager — all from your portal.

🔧 Steps

Submit a Request

Report a maintenance issue in under 2 minutes.

1

Go to Maintenance

From your dashboard, click "New Request" or go to Maintenance in the sidebar menu.

2

Select a Category

Choose the issue type: Plumbing, Electrical, HVAC, Appliance, Pest Control, Structural, Exterior, or Other.

3

Describe the Issue

Write a clear description of the problem. Include where it is in the unit, when it started, and how severe it is. The more detail, the faster the fix.

4

Add Photos

Upload photos or videos of the issue. Visual evidence helps your PM understand the problem and assign the right vendor.

5

Set Priority

Select the urgency: Emergency (health/safety risk), Urgent (needs quick attention), or Normal (routine maintenance).

6

Submit & Track

Click "Submit Request". Your PM is notified instantly. Track progress from your Maintenance page as it moves through each stage.

🖥️ Preview

The Submission Flow

A guided form that makes reporting issues easy.

myrentalspot.com/renter/maintenance/new
🔧 New Maintenance Request
Category
🚿
Plumbing
⚡
Electrical
❄️
HVAC
🍳
Appliance
Location in Unit
Bathroom — Master
Description
The shower faucet is leaking constantly, even when turned off. Water drips about once per second. Started 2 days ago and seems to be getting worse.
Photos
📸
📸
+ Add
Priority
🚨 Emergency
⚡ Urgent
📋 Normal
Allow entry when I'm not home
Submit Request →
New Request Form — category, location, description, photos, priority, and entry permission
📍 Tracking

Track Your Request

Follow your request from submission to completion.

myrentalspot.com/renter/maintenance/REQ-2026-0214
🚿 Shower Faucet Leak
REQ-2026-0214 · Submitted Feb 14, 2026
In Progress
✓
Submitted
Feb 14 at 9:30 AM
✓
Reviewed by PM
Feb 14 at 10:15 AM — Priority confirmed as Urgent
3
Vendor Assigned
Feb 14 at 11:00 AM — ABC Plumbing scheduled for Feb 15
4
Work In Progress
5
Completed
Messages
JM
Hi Sarah, I've scheduled ABC Plumbing for tomorrow between 9–11 AM. Is that time okay?
John Martinez · 11:02 AM
Reply...
Send
Request Tracking — 5-stage timeline, vendor details, and messaging with PM
❓ FAQ

Common Questions

About maintenance requests.

Emergencies include: burst pipes, flooding, no heat in winter, gas leaks, electrical hazards, or broken locks/security issues. For life-threatening emergencies, call 911 first.
Emergency requests are addressed within hours. Urgent requests typically within 24–48 hours. Normal requests are scheduled within the next available service window.
You can toggle "Allow entry when I'm not home" in the request. If you prefer to be present, coordinate scheduling with your PM via the messaging feature.
Normal wear and tear is the landlord's responsibility. If the issue was caused by tenant negligence or damage, you may be charged. Your PM will communicate any charges before work begins.
Yes. The maintenance form works on all devices. You can take photos directly from your phone camera and attach them to the request.

Report Issues in Minutes

Photo uploads, real-time tracking, and direct PM messaging — all from your portal.

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