Manage overdue accounts with a structured escalation pipeline — from friendly reminders to demand letters to third-party referral.
A structured approach to recovering overdue rent.
Day 1–3 late. Automated email and push notification reminding the tenant of the overdue balance. Tone is friendly and informational.
After grace period. Late fee is auto-applied to the account. Tenant receives notification of the additional charge and updated total balance.
Day 5–7 late. A formal pay-or-quit notice is generated with state-specific language and cure period. Delivered via email, in-app, and optionally PDF.
Day 14+ late. Generate a demand letter outlining the total amount owed, all fees, payment deadline, and consequences of continued non-payment.
Optional. If the tenant communicates hardship, create a structured payment plan with installments. Track plan compliance automatically.
Day 30+ late. If all attempts fail, refer the account to a collections agency or begin legal proceedings. Export all documentation for the case.
Track all overdue accounts by escalation stage.
Set rules to automatically advance accounts through stages.
About the collections workflow.
Structured escalation, automated reminders, and full documentation — all free.